Cancellation, Delivery, Payment, Refund and Usage
General Disclaimer:
Unless otherwise specified, product prices already reflect discounts. All offers are limited to stock on hand; no rain checks or vouchers are available unless otherwise noted. Not valid on prior purchases, gift cards, gift certificates, taxes, shipping, or handling and processing charges. Purchaser must pay applicable sales tax, VAT, and/or other taxes as applicable. Offer may not be combined with any other sale, promotion, discount, code, promo, coupon and/or offer. Promotions have no cash value. Offer cannot be sold, transferred, or otherwise bartered. Void where prohibited, taxed or otherwise restricted. Returns or cancellations of any portion of a purchase requires equal forfeiture of offer or amount equal to offer. Aaron Nervs Group has the right to end or modify any promotion at any time at its sole discretion. Other restrictions may apply. Offers only apply to the United States unless otherwise noted.
Payments
1. Aaron Nervs Group may accept some or all of a variety of payment options, including but not limited to Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and other e-wallets. Prices appear on this Webstore and exclude sales tax unless otherwise stated. Aaron Nervs Store may change the prices for products at any time by posting new prices on this Webstore.
2. By paying with Your credit or debit card, or any other payment method, You confirm that the card is yours and that there are sufficient funds or credit available to cover the charges.
3. Product prices displayed may exclude delivery charges (which may also include handling, packaging, and other costs in addition to carrier fees), which may be added to the total amount and will be calculated and displayed on screen prior to You submitting Your payment details or finalizing your order. Typically, the purchase will appear on Your credit card or bank statement under the applicable artist or store name, or as Aaron Nervs Group. If You have any questions about what to expect on Your credit card statement, please contact us support@aaronnervs.com.
4. It is always possible that, despite our best efforts, some of the items listed on this Webstore may be incorrectly priced. We will usually verify prices as part of our dispatch procedure so that, where a product’s correct price is less than Aaron Nervs Group's stated price, we will charge the lower amount when dispatching the product to You. If a product’s correct price is higher than the price stated on this Webstore, we will usually, at our discretion, either contact You for instructions before dispatching the product, or reject Your order and notify You of such rejection. Aaron Nervs Group is under no obligation to provide the product to You at an incorrect (e.g., lower) price, even after Aaron Nervs Group has sent You a Dispatch Confirmation, if the pricing error is obvious and/or could have reasonably been recognized by You.
5. Billing to Your credit or debit card will take place prior to or at the time of dispatch in respect of physical product(s), or in respect of digital content, at the time of Your purchase or soon afterwards.
6. Aaron Nervs Group may use a third-party service provider to process payments, but will ensure that any payment processor engaged by Aaron Nervs Group will use security to encrypt credit or debit card data.
7. Aaron Nervs Group will check all transactions for signs of fraud and may use a third-party service provider to do so. If Your order is flagged for fraud, Your order will be delayed, and eventually a representative will contact You to verify Your information.
1. Digital Content
i. Cancellation – If You order digital content to download or stream, You will have a cancellation period of fourteen (14) days in which to cancel Your order for any reason. However, if You decide to download or stream Your product before the end of these fourteen (14) days, then You will lose this cancellation right.
When Aaron Nervs Group delivers You the link to download or stream Your content, Aaron Nervs Group will make it clear that by clicking on that link You are giving up these cancellation rights.
ii. Delivery – Each download item made available to or purchased by You can be accessed via the relevant area of this Webstore using Your login details and/or following the instructions provided onscreen or via email.
If any streaming items are made available, all such streaming items made available or purchased can be accessed immediately after payment is authorized by following the instructions provided onscreen or via email.
Aaron Nervs Group reserves the right to send digital and/or physical goods in partial deliveries (i.e., You may receive multiple packages or links related to a single order).
iii. Usage Rules – You may purchase downloads or stream digital content (as applicable) for Your personal and non-commercial use only. In the event You experience any problems in downloading the relevant download item, Aaron Nervs Group will allow You to subsequently attempt to download the relevant download item. In the event You experience any problems when downloading, please contact support@aaronnervs.com.
Please note, Aaron Nervs Group may withdraw products from this Webstore at any time. You may make such copies of a product as specified by any specific usage rules to that product, or such copies as are reasonably necessary for Your personal, non-commercial use as applicable. You will not be entitled to burn audio-visual products. Digital rights management software may be used from time to time to prevent any unlawful use.
iv. Technical Problems and Faulty Products (digital products) – If digital content that You download is defective or faulty, please let Aaron Nervs Group know as soon as possible (by contacting at the provided email address) that the digital content is indeed defective, Aaron Nervs Group will first attempt to repair or replace the relevant product at Aaron Nervs Group’s cost within a reasonable timeframe if it is reasonably possible to do so. If a repair or replacement is not possible, Aaron Nervs Group will refund You for either the full or partial cost of the product as appropriate. If Aaron Nervs Group agrees to a refund, Aaron Nervs Group will refund the sum agreed within fourteen (14) days of confirming to You that You are entitled to a refund.
2. Physical Products
i. Cancellation
a. Unless otherwise stated upon placing Your transaction in the product description, or in the checkout, You may cancel Your purchase of physical products at any time prior to the product being shipped to You, for any reason, by emailing a notice of cancelation to our email address, prior to receiving a shipping confirmation. If Your item has already shipped, You may return the item for store credit within five (5) days of receiving the product for any reason, provided that You follow the specified instructions from Aaron Nervs Group regarding returns. In this case, You will receive a full refund of the price paid for the product(s) in accordance with Aaron Nervs Group’s Refund Policy.
b. To cancel in accordance with the terms herein, You must inform Aaron Nervs Group clearly. Aaron Nervs Group recommends emailing with a clear "Notice of Order Cancellation" and Your order number in the subject line of the email. Please return the product to Aaron Nervs Group immediately in the same condition you received it (at your own cost and risk), following the specific return instructions You receive. You have a legal obligation to take care of the product while it is in Your possession. If You fail to do so, Aaron Nervs Group may have a claim against You for reimbursement for any damage caused by You to the product.
c. Note, this right to cancel does not apply:
1. where CDs and/or DVDs (or other such audio or audio-visual products) have been unsealed;
2. where the product has been made to Your specification;
3. to digital content;
4. where the product, by reason of its nature, cannot be returned, or is billed is a "Final Sale" or part of an "All Sales are Final" offer in the applicable product description or checkout page;
5. Limited addition merchandise or other memorabilia; and
6. Merchandise that has been worn, washed or in any way damaged by the consumer.
ii. Delivery. Aaron Nervs Group will make best efforts to fulfill Your order by the delivery date, or estimated delivery date set out in the Dispatch Confirmation, however, it is understood that circumstances outside of Aaron Nervs Group’s control may delay fulfillment or delivery, including, but not limited to: high-order volumes, holidays, weather, artist signings, preorder delays, manufacturing delays for preorder product, and shipping delays from the content provider for preorder product.
iii. Risk and Title. Products purchased will be at Your own risk of loss from the time of delivery. Ownership of the products will only pass to You when Aaron Nervs Group receives full payment of all sums due in respect of the products, including delivery charges.
Refund Policy
1. If You cancel Your purchase of products as mentioned above, Aaron Nervs Group will process the refund due to You as soon as possible. In such event, Aaron Nervs Group will refund the price of the product in full, including the cost of delivering the item to You via standard delivery, provided that You have taken reasonable care of the returned product. If audio, video or software products provided to You in a separate sealed packet are opened, You may not be entitled to a refund. You will be responsible for the cost of returning the item to Aaron Nervs Group.
2. If You seek to cancel Your purchase because You claim that the product is defective or that there has been damage or error on Aaron Nervs Group’s part, we will examine the returned product and will notify You of Your refund or otherwise via email within a reasonable period of time.
3. In the event that Aaron Nervs Group has to cancel Your order after payment has been received from you, Aaron Nervs Group will notify You of Aaron Nervs Group’s need to cancel Your order and supply You with a refund as soon as possible.
4. Products returned by You because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to You and the cost incurred by You in returning the item to Aaron Nervs Group.
5. Aaron Nervs Group will attempt to process any refund using the same method originally used by You to pay for Your purchase. If You use a gift card to make your purchase, or any other prepaid method, You may receive credit back to the applicable gift card or prepaid method; because of this, You are expected to keep any gift cards or prepaid methods pursuant to making a purchase to ensure You receive credit upon any refund.