Orders • Delivery • Returns
Store Terms and Policies
These policies describe general expectations for products presented through the Aaron Nervs store. Some products and purchase links may be fulfilled or sold by third-party platforms, and the terms shown by the seller at checkout may control the transaction.
Last updated: October 13, 2026
1. Seller, storefront, and third-party checkout
The Aaron Nervs website may display products and link to external retailers, marketplaces, streaming services, or a separate store at store.aaronnervs.com. The actual seller, payment processor, shipping provider, and fulfilment party may vary by product. Before purchasing, review the seller identity, item description, total price, delivery terms, and policies presented at checkout. If a third-party platform is the seller or merchant of record, its checkout terms, shipping policy, refund policy, and privacy notice may apply and take precedence where legally required.
2. Product descriptions, availability, and prices
We aim to describe products accurately, but images may differ from the final item due to screen settings, production variations, or updates. Products may be limited, unavailable, changed, or discontinued without notice. Prices, currency, shipping charges, taxes, and any applicable fees should be confirmed at checkout. A displayed item or price is not a guarantee of availability or acceptance of an order.
3. Orders and payment
Orders are subject to acceptance and availability. The relevant checkout provider handles payment details according to its own systems and policies; Aaron Nervs does not claim to receive or store full payment-card details through this informational website. An order confirmation does not necessarily mean the order has shipped. If an order is declined, cancelled, or adjusted, the seller or platform should communicate the applicable next steps and any refund due.
Ensure your contact, delivery, and order details are accurate before submitting an order. Contact the seller or checkout platform promptly if you identify an error. Changes may not be possible once processing or dispatch has begun.
4. Shipping and delivery
Shipping methods, destinations, charges, processing times, delivery estimates, tracking, and carriers depend on the product and the seller/fulfilment provider. The applicable delivery estimate and charges should be shown at checkout or in the order confirmation. Delivery dates are estimates unless the seller expressly guarantees a date. Carrier delays, weather, customs, incorrect addresses, and events outside a seller’s reasonable control may affect delivery.
Please check that your shipping address is complete and accurate. If tracking is provided, use the carrier’s tracking service for the latest status. For an order placed through a third-party marketplace, contact that seller or platform first about shipping status or delivery problems.
No universal shipping timeline is promised by this policy. The exact terms presented by the seller at checkout govern the specific order.
5. Digital products and downloads
Digital music, downloads, and other electronic products may be delivered through a third-party platform. Access requirements, download availability, permitted uses, and technical support may be governed by that platform’s terms. Unless the product licence expressly permits otherwise, digital purchases are for personal use and do not transfer copyright or grant permission to redistribute, publicly share, resell, or commercially exploit the content.
Because digital goods may be delivered immediately, cancellation and refund rights can differ by jurisdiction and by the consent/acknowledgements given at checkout. Nothing in this policy removes any non-waivable statutory right.
6. Returns, cancellations, and refunds
Return eligibility, cancellation windows, restocking fees, return shipping costs, refund timing, and the condition required for a return depend on the seller and the product. Check the policy displayed at the actual checkout before ordering. For physical merchandise sold by a third-party provider, start the return or refund process through the seller or platform identified in your order confirmation.
For digital downloads or electronically delivered products, sales may be final once delivery or access begins where allowed by law and where required consumer consent has been obtained. This does not affect rights that cannot legally be waived, including remedies for defective, misdescribed, or undelivered goods where applicable.
Aaron Nervs cannot promise a refund for a transaction processed and controlled by an independent seller. If you need help identifying the correct contact, email support@aaronnervs.com and include the platform name and order reference, but do not send full payment-card information.
7. Damaged, defective, incorrect, or missing orders
Inspect physical goods after delivery. If an item arrives damaged, defective, incorrect, or incomplete, contact the seller or platform as soon as reasonably possible using the order confirmation or help centre. Keep packaging and take clear photos if useful. For missing deliveries, verify the shipping address and tracking status, then contact the carrier and seller/platform. Any deadlines and evidence requirements imposed by the seller or carrier may apply, subject to mandatory law.
8. Taxes, duties, and international orders
Applicable sales tax, VAT, customs duties, import charges, or other fees may be added at checkout or assessed by authorities upon import, depending on destination and seller arrangements. Unless checkout expressly states otherwise, the buyer may be responsible for charges imposed by the destination country. International orders may be delayed by customs processing.
9. Risk of loss and delivery issues
Rules governing when risk of loss and title pass depend on the seller, shipping terms, and applicable law. Nothing in this policy overrides mandatory consumer protections. For order-specific disputes, use the seller’s order support channel and preserve order and tracking details.
10. Acceptable use and intellectual property
Artwork, music, branding, and other materials remain owned by their respective rights holders. Buying a physical item or digital download does not transfer copyright unless a separate written licence expressly says so. Do not reproduce or commercially distribute purchased content without permission.
11. Privacy and payment security
Purchases made on external platforms are subject to those providers’ privacy policies and payment practices. Aaron Nervs does not directly collect or sell visitors’ personal information through this website; Google Analytics may process cookies, online identifiers, and technical usage information for traffic measurement. Read our Privacy Policy.
12. Statutory consumer rights and policy changes
These policies do not limit any mandatory rights you have under consumer-protection law. Where a specific seller’s checkout terms conflict with this general policy, the specific seller terms govern the transaction to the extent permitted by law. Policies may be updated from time to time; the version in effect at the time of purchase and mandatory law may determine the applicable terms.
13. EU/UK customers and digital-content rights
Customers in the European Union, European Economic Area, and United Kingdom may have mandatory consumer rights under the laws applicable to their purchase. For qualifying distance contracts, a withdrawal period may apply, subject to legal exceptions. For digital content supplied immediately, an exception to the withdrawal right generally depends on the seller obtaining the required express consent and acknowledgment before supply begins and providing the required confirmation. The exact requirements vary by jurisdiction and transaction. The relevant product listing and checkout should identify the seller and provide required information about the digital content, price, functionality, compatibility or interoperability where applicable, and the conditions for supply. If a third-party platform is the seller, its checkout and terms may handle these matters. If Aaron Nervs is the seller and the platform only processes payment or delivers files, some obligations may remain with Aaron Nervs. These terms do not substitute for a compliant checkout flow or remove mandatory rights. For a specific purchase, check the seller named on the order confirmation and contact that seller or platform first.
14. Store support
For a transaction, the fastest route is generally the support channel of the seller or platform named on your receipt or order confirmation. For general questions about the Aaron Nervs website or help locating the appropriate seller, email support@aaronnervs.com. Never send your full card number, password, or other authentication credentials by email.